Frequently Asked
Questions

Custom and personalised pieces take 2–6 working days to craft before dispatch. This is how long it takes to make something properly: the rope is cut to your length, hardware is chosen for your specification, and everything is finished and checked by hand.

Once dispatched, UK delivery takes 1–2 working days. You will receive a tracking notification the moment your order ships.

Yes. I ship to the UK, EU, USA, Canada, Australia, New Zealand, East Asia and beyond. Free shipping thresholds are:

• EU (27 countries): free from £95
• Canada: free from £120. Standard tracked via Royal Mail, 7–14 working days after dispatch
• USA: free from £175. FedEx Priority only, 2–3 working days after dispatch
• Australia & New Zealand: free from £135
• East Asia (Japan & Singapore): free from £135

USA orders: US orders may be charged import duty and fees on delivery, assessed by US Customs and collected by the carrier.

Canada orders: Canadian GST (5–15% depending on province) plus a Canada Post handling fee of approximately CA$10 is collected by Canada Post on delivery. This is the recipient's responsibility.

Your order is protected by a branded kraft pouch and shipped in compostable mailers. These are plant-based, Seedling-certified, weather-resistant, and naturally compostable. Each mailer has dual adhesive strips so you can reuse it before it composts.

Yes. You will receive a tracking notification by email as soon as your order is dispatched. All UK orders are sent tracked as standard. International orders are also tracked.

All prices shown on the site are in GBP and include UK VAT where applicable. International customers may see prices adjust at checkout depending on their location.

Email hello@greendog.pet immediately with your order number and the correct address. I can update it before dispatch, but once dispatched, the carrier controls the delivery and it's much harder to redirect.

Not currently as a standard option, but if you're buying as a gift, mention it in the order notes or email me and I can make sure the packaging is extra presentable. No invoice is included inside the parcel by default.

Standard (non-customised) pieces can be returned within 30 days of receipt for a full refund, unused, unworn and in original packaging. That's a size from a range I already make, so the ordinary 14-day change-of-mind right applies and I extend it to 30.

Custom and personalised pieces are cut to the measurements you give me, so they aren't covered by the 14-day change-of-mind right — I can't resell them. I'd far rather get it right first time: read the Measuring Guide, or message me before you order and I'll talk it through. If the size isn't right, message me — size exchanges and amendments are available.

If anything arrives faulty or not as described, that's on me. I'll repair, replace or refund it and cover the return postage.

Email me at hello@greendog.pet with your order number and tell me what's wrong — size exchanges and amendments are available.

If it's a preset size from a range I already make, you also have 30 days from delivery to return it unused for a refund. A made-to-measure piece is cut to the size you give me, so it isn't covered by that — which is why I'd far rather get it right first time. Use the Measuring Guide before ordering, or message me beforehand and I'll help you choose the right size.

If anything arrives faulty or not as described, I'll repair, replace or refund it and cover the return postage.

Yes. Every piece comes with a twelve-month hardware guarantee, and repairs at cost after that. It is given in addition to your legal rights and does not affect them.

• Within twelve months: If the hardware fails, I repair or replace it free, with parts and return postage covered.
• After twelve months: Send it back any time and I'll replace the worn parts at cost plus postage, however old it is.

Yes, for hardware issues, absolutely. For rope or material damage caused by normal wear or a dog chewing through it, repairs are possible on a case-by-case basis. Email hello@greendog.pet with a photo and I'll let you know what's possible.

Possibly. It depends on the product. Some pieces allow hardware swaps, others don't. Email me at hello@greendog.pet with your order details and what you'd like changed.

Email hello@greendog.pet immediately with a photo and your order number. If there is any defect in the build, you are entitled to a repair, a replacement or a refund under the Consumer Rights Act 2015, and I cover the return postage. Tell me which you would prefer.

Use a soft tape measure around the widest part of your dog's neck. Slide two fingers underneath: the tape should be snug but not tight. That measurement is your collar size.

The Measuring Guide has full instructions, diagrams and sizing charts for every product type: collars, sighthound collars, slip leads and more.

Sighthounds have narrow heads and wide necks, which means standard collars slip off easily. For sighthounds, measure both the narrowest part of the head and the widest part of the neck. The collar needs to be sized to sit between these two measurements.

The Measuring Guide has a dedicated sighthound section. Or message me before ordering and I'll help you get it right.

Standard length for most dogs and handlers is 120cm (4ft). This gives comfortable arm length for most adult handlers with medium to large dogs.

• 100cm: Shorter control leads, training, smaller dogs
• 120cm: Standard, most popular choice
• 150cm: Taller handlers or dogs that need more freedom
• 180–200cm: Long lines for training recall

Not sure? Message me with your dog's breed and height and I'll recommend the right length.

For puppies still growing, I'd recommend my adjustable collar designs. These give a range of 5–8cm so there's room to grow. Once your puppy reaches their adult size, you can order a precisely fitted piece.

Message me with your puppy's breed and current weight and I can advise on the best approach.

Absolutely. Email hello@greendog.pet with your dog's breed, weight, and the measurement from the Measuring Guide, and I'll tell you exactly what to order. I'd rather spend five minutes helping you get the right size than have you order the wrong one.

Every material is chosen for a specific reason, not to hit a price point, but because it performs best for your dog. Materials include:

• BioThane®: Fully waterproof, wipe-clean, and extremely hard-wearing
• Paracord: Lightweight, strong and colourful, used in most collar designs
• PPM rope: The backbone of most leads. Strong, flexible and fast-drying
• British wool: Hand-woven, breathable, naturally odour resistant (Sheep Shed)
• Naturally dyed cotton rope: Soft, natural, beautiful (Cotton Mill)
• Leather: Premium natural leather, veg-tanned and naturally finished. Italian, French, British or bridle, sourced for quality
• Hardware: Snap hooks in solid brass, nickel-plated solid brass, or zinc die cast in black or gun-metal. Buckles are plated over steel in nickel, gold, black or gun-metal. D-rings and rivets in brass, nickel, or steel with a black or gun-metal finish. Wool pieces use solid brass buckles and snap hooks throughout. All load-tested by their manufacturers

BioThane® products are fully waterproof and the best choice for water dogs, beach walks and muddy fields. PPM rope leads are water-resistant and dry very quickly. Leather and wool products are not suitable for regular water exposure.

Most Green Dog products are vegan: BioThane, paracord, PPM rope and cotton rope products contain no animal materials. The exceptions are pieces that use natural leather straps or my British wool range.

If you want to confirm whether a specific product is vegan, check the product description or email hello@greendog.pet.

It depends on the material. Different materials need different care. BioThane wipes clean with warm water. PPM and paracord can be machine-washed at 30°C. Leather needs conditioning, not soaking. The wool is untreated, so it will felt if it gets wet and worked. Let mud dry completely and brush it out with a soft brush. Do not wash it.

The Sheep Shed is my premium range: hand-woven British wool combined with handcrafted veg-tanned cowhide leather and solid brass hardware. It's a unique design I created: a 2-row fishtail on the Minis, a 3-row on the Classics and a 4-row wider weave on the Sighthounds. All of them spread pressure evenly for comfort, with a heritage aesthetic that stands apart from anything else on the market.

Every Sheep Shed piece is made entirely by hand in my Oxford studio. No machinery, no shortcuts.

• Solid brass: Warmest look, develops a patina, won’t rust. The most corrosion-resistant fitting I use, and the standard on every fixed range, so it’s the one I’d point a sea swimmer at.
• Nickel-plated: Bright silver. Over years the plating thins at the rub points and the base metal begins to show through. That’s normal wear and it doesn’t affect strength.
• Black & gun-metal (zinc die cast): Strong, and it holds its shape. The finish shows wear sooner than brass and can’t be polished back, so it suits a dog who’s more field than beach.
• Whichever you choose, rinse and dry after saltwater. Salt is harder on plated and zinc fittings than it is on solid brass.

Not sure? Message me with your dog's lifestyle (beach swimmer, muddy fields, dry walks) and I'll recommend the right choice.

Yes. Email hello@greendog.pet with the colours you're considering and I'll photograph them together in the studio. I'd rather take five minutes doing that than have you receive something that doesn't look quite how you imagined.

Depending on the product, you can typically customise:

• Rope or cord colour
• Binding colour
• Hardware finish (brass, nickel, black, gun-metal)
• Lead length
• Collar size
• End cap or stopper colour

Each product page shows the available options. Use the Globo product customiser to build your combination, or email me if you want something specific that isn't listed.

I work with a small number of carefully chosen stockists. If you're a pet shop, boutique or lifestyle retailer interested in carrying Green Dog products, email hello@greendog.pet with a brief introduction.

Yes. Because every piece is made to order, I can accommodate any neck size. If your dog is outside the standard size range shown on a product page, email me the measurement and I'll confirm whether it's achievable and quote accordingly.

Yes. If you have something in mind that isn't on the site, email hello@greendog.pet with your idea. I take on a limited number of truly bespoke commissions and I'm always happy to discuss what's possible.

Green Dog is Ed Howe: one person, one workbench, one Oxford studio. Every collar, lead and accessory on this site is made by hand by Ed. Not a brand. Not a warehouse. A maker.

Green Dog started as a project to make something better than what was available: gear that was genuinely handmade, honestly priced and backed by the person who built it.

Green Dog began with a simple frustration: the dog gear available was either poorly made, overpriced for what it was, or both. Ed started making collars and leads for his own dog Boris, then for friends, then for strangers who found the work online.

The philosophy has never changed: make it properly, stand behind it, and talk to the person who bought it like a human being.

The most sustainable product is one that lasts. Green Dog pieces are made to be repaired rather than replaced, which means less waste and less landfill. My packaging is compostable. My materials are sourced from UK suppliers where possible. And the made-to-order model means nothing is manufactured speculatively and left unsold.

It's not a perfect model, and no business is, but longevity and quality are the foundation of everything I make.

Life Like Charlie is a collaboration with Charlie from the UK dog community, inspired by his dogs Nala and Monkey. Every piece in the collection is designed together and 20% of profit goes directly to Hope for Podencos, the charity Charlie chose because of his own rescued Podencos.

It's genuine, not a marketing exercise. Every purchase directly funds rescue and rehoming of Podencos dogs in Spain and Portugal.

Email hello@greendog.pet. Ed replies personally, usually within a few hours. There's no support team, no ticket system. Just Ed.