Privacy policy
Green Dog: Privacy & Data Policy
This Privacy Policy describes how greendog.pet (the “Site” or “we”) collects, uses, and discloses your Personal Information.
1. Contact & Data Controller For the purposes of the UK GDPR and the Data (Use and Access) Act 2025, the data controller is Green Dog.
- Email: hello@greendog.pet
- Mail: Green Dog, 70 Wolsey Road, Oxford, OX2 7TA, United Kingdom.
2. Information We Collect We collect information necessary to fulfill your order and improve our services:
- Order Details: Name, billing/shipping address, payment info (securely processed via Shopify/PayPal), email, and phone number.
- Customer Support: Any information you provide via email or chat to help with your query.
- Device Info: Automatically collected IP address, browser type, and site interaction data via cookies.
3. Sharing Your Information We share your information with trusted partners essential to our operations:
- Shopify: Our e-commerce platform.
- Couriers: We share delivery details with partners like Evri or FedEx to deliver your order.
- Marketing: We use Google Analytics and Meta pixels to show relevant ads. You can opt out via the Digital Advertising Alliance’s portal.
4. Your Global Rights
- UK & Europe (GDPR): You have the right to access, correct, or delete your personal info. You also have the right to lodge a complaint with the Information Commission (formerly ICO) at ico.org.uk.
- California (CCPA/CPRA): You have the right to know what data we collect and to opt out of the "sharing" of your data for personalised ads.
5. Cookies & Marketing We use cookies to remember your cart and analyse traffic. Under PECR, we require your consent for non-essential cookies. You can manage your preferences via our cookie banner or browser settings.
6. Retention We retain order data for a minimum of 6 years to comply with UK tax laws.
Last Updated: 2nd January 2026