Privacy policy

This policy describes how greendog.pet collects, uses and protects your personal information. We comply with UK GDPR, the Data (Use and Access) Act 2025, and PECR.

Who We Are

Data controller: Green Dog, operated by Ed Howe
Email: hello@greendog.pet
Address: Green Dog, 70 Wolsey Road, Oxford, OX2 7TA, United Kingdom

What We Collect

  • Order details: name, billing and shipping address, payment information, email and phone number.
  • Account information: login credentials and order history if you create an account.
  • Customer support: any information you provide via email or chat.
  • Device data: IP address, browser type and site interaction data via cookies.

How We Use Your Information

  • To process and fulfil your order and send tracking notifications.
  • To communicate with you about your order or queries.
  • To send marketing emails only if you have explicitly opted in.
  • To improve our website via anonymised analytics.

Who We Share Data With

We never sell your data. We share only with trusted third parties required to operate the business:

  • Shopify: our e-commerce platform.
  • Couriers (Evri, FedEx): to deliver your order.
  • Google Analytics: anonymised site traffic analysis.
  • Meta Pixels: to show relevant ads on Facebook and Instagram. You can opt out at youradchoices.com.
  • Judge.me: our product review platform.

Cookies

We use cookies to remember your cart and — with your consent — to serve relevant advertising. You can manage your preferences via the cookie banner or your browser settings at any time.

Your Rights Under UK GDPR

  • Access your data
  • Correct your data
  • Delete your data
  • Restrict processing
  • Data portability
  • Object to processing

Email hello@greendog.pet and we will respond within 72 hours. You can also raise a complaint with the ICO at ico.org.uk.

Data Retention

We retain order data for a minimum of 6 years to comply with UK tax law.

Questions about your data?

I respond personally within a few hours. hello@greendog.pet