How It Works
From idea to your dog's neck
Every Green Dog piece is made specifically for your dog. Nothing is pre-made, nothing is waiting on a shelf. This page explains exactly how the process works, from choosing your piece to the moment it arrives.
The process,
from first click to final stitch
Find your product
Browse the collections and find the collar, lead or accessory you'd like. Each product page shows the full range of colour combinations, rope options, hardware choices and size availability.
Not sure which product is right for your dog? The Measuring Guide helps you choose the right size and product type, or just email Ed and he'll point you in the right direction.
Build it your way
On the product page, use the customisation options to design your piece. Choose your rope colour, binding colour, hardware finish (solid brass, nickel, gold, black or gun-metal), length and size.
Colour palette images are attached to each option so you can see exactly what you're choosing. If you're unsure about any combination, email Ed before ordering, and he'll photograph the options together.
Add to basket & checkout
Once you're happy with your selections, add to basket. Your exact specifications are saved to your order and clearly shown at checkout before you pay.
Use the order notes field at checkout for any additional details: special requirements, gift messages, or anything else. Ed reads every note personally.
Payment is taken at the time of order. We accept all major cards, PayPal, Apple Pay, Google Pay and Klarna (pay in 3 instalments).
Your piece is made
Once your order is placed, work starts on your piece. Every detail of your specification, meaning colours, hardware, length and size, is made exactly as you chose it.
Making time is two to six working days, and that window ends at dispatch. It applies to every range. You'll receive a confirmation email when your order is placed, and a dispatch notification with tracking when it goes out.
Nothing is rushed. Nothing is packed unless it meets the standard.
Shipped to you, tracked
Your piece is packed in a branded kraft pouch and shipped in a compostable mailer: plant-based, weather-resistant, and composting within three to six months.
All UK orders are sent tracked as standard, and UK tracked delivery is free over £55. You'll receive a tracking link by email as soon as your order dispatches. International orders are also tracked.
If anything isn't right when it arrives, whether that is sizing, hardware or anything else, email Ed straight away and he'll talk it through with you.
What you can customise
on every piece
Choose from the full colour range for your rope, paracord or BioThane, which is the main body of your piece.
The whipping at the handle and loop ends. It can match the rope or contrast with it, as you prefer. On the wool and cotton leads the eye is hand-spliced first and the whipping is worked over the splice; on the nylon and PPM ropes the ends are hand-whipped.
Solid brass, nickel, gold, or zinc die cast in black and gun-metal. Each has a different look and a different way of ageing.
Choose from standard lengths or specify a custom length. Most common choices are 100cm, 120cm and 150cm.
Built to your dog's neck, in size bands or to your own number if you ask. Use the measuring guide or email Ed if you're unsure.
On slip leads and certain collars, the rubber stopper and end cap can be colour-matched or contrasted.
From the bench
to your doorstep
| Destination | After Dispatch |
|---|---|
| Making time (every range) | 2 to 6 working days |
| United Kingdom | 1 to 2 working days |
| Europe (EU) | 3 to 7 working days |
| Romania | 3 to 7 working days |
| USA (Royal Mail International Tracked) | 5 to 7 working days |
| Canada (Royal Mail Tracked) | 7 to 14 working days |
| Australia | 7 to 14 working days |
| New Zealand | 7 to 14 working days |
| Rest of World | 7 to 14 working days |
| Total door to door (UK) | 3 to 8 working days |
All orders shipped fully tracked. USA ships via Royal Mail International Tracked, and import duty is assessed by US Customs and collected on delivery.
Free shipping: UK mainland over £55 · Northern Ireland over £65 · Channel Islands & Isle of Man over £65 · EU over €115 · Romania over €145 · Europe (non-EU) over £120 · Europe Extended over £135 · USA over $150 · Canada over CA$235 · Australia over A$270 · New Zealand over NZ$325 · Japan over ¥30,000 · Singapore over S$245 · Rest of World over £175
Why two to six working days?
Every piece is made after you order it. There is no stock sitting on a shelf. The making window is how long it genuinely takes to build something properly: cutting rope to length, finishing ends, and checking everything before it is packed. It ends at dispatch, not at your door.
- You receive a tracking link the moment your order ships
- Hardware is load-tested by the fitting's manufacturer
- Ships in compostable, plant-based packaging
- Need it urgently? Email Ed and he'll do his best
Quick answers before
you order
Ready to build
your dog's piece?
Browse everything, or start with the measuring guide. Ed is always available to help before you order.