There is no returns department here. There is one standard, and everything leaves by it.
If it does not fit
If it does not fit when it arrives, tell me and I will adjust or remake it. If I got the size wrong, I cover the postage both ways. If the measurement turned out not to suit your dog, the postage is yours.
The work is on me either way. The only thing that changes is who pays to move the parcel.
A remake goes back into the same making window as a new order, two to six working days before it is dispatched, then one to two working days in tracked post.
The hardware, for twelve months
If a buckle, clasp, ring or rivet fails within twelve months of your order arriving, send it back and I will repair or replace it. No forms, and I will not ask you to prove anything. The twelve months covers hardware and nothing else. Every fitting is load-tested by the manufacturer that makes it.
After twelve months
Send it back anyway. I will replace the worn parts at cost plus postage, however old it is, and tell you what it needs before I touch it. It comes back cleaned, checked and boxed.
What none of this covers is damage or misuse. Every dog treats their kit differently and I am not going to pretend otherwise. Almost all of it is fixable, and I would rather have your lead back for repair than have you buy a new one from someone else.
Not a supply chain. A standard.
Guarantee given by Green Dog, 70 Wolsey Road, Oxford OX2 7TA, and available to customers in the United Kingdom. This guarantee is in addition to your legal rights. You have statutory rights in relation to goods bought from me, including under the Consumer Rights Act 2015, and those rights are not affected by this guarantee.