Send it back to me

One person, one workbench, one standard — which means there's no returns department here. There's me, and there's the bench.

If the hardware fails within twelve months of your order arriving, send it back and I'll repair or replace it. No forms, and I won't ask you to prove anything.

Past twelve months, send it back anyway. I'll replace the worn parts at cost plus postage, however old it is, and tell you what it needs before I touch it. It comes back cleaned, checked and boxed.

What this doesn't cover is damage or misuse — every dog treats their kit differently, and I'm not going to pretend otherwise. But almost all of it is fixable, and I'd far rather have your lead back on my bench than have you buy a new one from someone else.

Guarantee given by Green Dog, 70 Wolsey Road, Oxford OX2 7TA, and available to customers in the United Kingdom. This guarantee is in addition to your legal rights. You have statutory rights in relation to goods bought from me, including under the Consumer Rights Act 2015, and those rights are not affected by this guarantee.