Green Dog · Oxford Studio

Policies &
Compliance

Everything we do is made to a standard — and our policies reflect that. Written in plain English, not legal boilerplate. Every section links to the full document.

GDPR Compliant UK Consumer Rights Act 2015 Oxford, UK
Policy 01

Shipping & Global Delivery

Every Green Dog piece is handmade to order in Oxford and shipped worldwide. We use tracked services as standard — so you always know where your order is.

  • UK tracked delivery on all orders · free over £55
  • EU, USA, Canada, Australia and worldwide shipping available
  • 2–6 working day lead time before dispatch on custom orders
  • You receive a tracking notification the moment your order ships
View full shipping policy
Policy 02

Returns & Exchanges

We exceed the legal minimum — standard pieces can be returned within 30 days. For custom orders, our Cinderella Fit Guarantee means we work with you until the fit is right.

  • 30-day returns on standard (non-custom) pieces, unused and in original condition
  • Size exchange available on all custom orders — if it doesn't fit, I'll remake it
  • Hardware failure within 2 months: I cover all costs, no questions
  • After 2 months: hardware replacement at cost + shipping, for life
View full returns policy
Policy 03

Terms of Service

These terms govern the responsible use of greendog.pet. They cover intellectual property, payment terms, order acceptance and the legal framework within which we operate.

  • All designs, branding and photography on this site are the intellectual property of Green Dog
  • Payment is taken at the time of order — not on dispatch
  • Green Dog reserves the right to refuse or cancel orders in exceptional circumstances
  • These terms are governed by English law and subject to UK jurisdiction
View full terms of service
Policy 04

Privacy & Data Protection

Your privacy genuinely matters. We are fully GDPR compliant and collect only the data needed to process your order. We never sell your data to anyone, ever.

  • Data collected: name, email, shipping address and order details only
  • Your data is never sold, rented or shared with third parties for marketing
  • Newsletter opt-in is explicit — you will never be added without consent
  • You have the right to access, correct or delete your data at any time
View full privacy policy
GDPR & Data Rights

Your data.
Your rights.

Under UK GDPR you have specific rights over your personal data. Green Dog is fully compliant. If you want to exercise any of these rights, email hello@greendog.pet and I will respond within 72 hours.

Right to access
Request a copy of all data we hold about you
Right to erasure
Request deletion of your personal data
Right to rectification
Correct any inaccurate data we hold
Right to object
Object to processing of your data for marketing
Right to portability
Receive your data in a portable format
Right to restrict
Limit how we process your personal data
Contact the Studio

Questions about a policy?
Ask me directly.

If any of the above is unclear, or you have a specific question about a bespoke order, a data request, or your rights — I answer every message personally. There is no support team, no ticket system. Just Ed.

Usually replies within a few hours
Studio
70 Wolsey Road, Oxford, OX2 7TA, United Kingdom
Contact form
Send a message →
Instagram
@GreenDogLondon

Last reviewed: May 2026  ·  Green Dog · 70 Wolsey Road, Oxford, OX2 7TA  ·  hello@greendog.pet