Policies & Compliance | Green Dog

Welcome to Green Dog. Because every collar and lead I create is handcrafted and often personalised in my Oxford studio, transparency is as vital as craftsmanship.

This hub brings together the core policies of the @GreenDogLondon community—written in plain English—so you can shop with confidence, knowing exactly how your data, bespoke orders, and rights are handled.

1. Shipping & Global Delivery

Every Green Dog accessory is handmade to order in Britain and shipped worldwide. We have recently simplified our shipping into flat-rate global zones to ensure clarity at checkout.

  • Oxford to the World: We provide tracked delivery to the UK, EU, USA, Canada, Australia, and beyond.
  • Lead Times: As a slow-fashion studio, please allow 1–2 working days for your item to be crafted before dispatch.
  • View Full Shipping Policy → 

2. The "Perfect Fit" Returns & Exchanges

We exceed the 2026 UK legal minimums by offering a 30-day return window for our standard collections.

  • Bespoke Guarantee: While custom items are traditionally non-refundable, our Cinderella Fit Guarantee ensures we work with you to achieve a flawless fit.
  • View Returns & Refund Policy →

3. Privacy & GDPR Compliance

Your privacy genuinely matters. We are fully GDPR compliant and only collect the essential data needed to process your luxury order and improve your experience.

  • Data Protection: We never sell your data; it is stored securely and used only for order fulfilment and (if opted-in) our boutique newsletter.
  • Your Rights: You have the right to access, correct, or delete your data at any time by contacting the studio.

4. Terms of Service

These terms outline the responsible use of www.greendog.pet. They cover our intellectual property (including our signature Dog Is In The Detail™ philosophy), payment terms, and legal limitations.

Contact the Studio

If a policy is unclear or you have a specific question regarding a bespoke commission, please reach out. I respond to every inquiry personally.

Email: hello@greendog.pet

Studio: 70 Wolsey Road, Oxford, OX2 7TA, United Kingdom

Follow our journey: @GreenDogLondon