Shipping policy

Green Dog: Shipping & Delivery Policy

Every Green Dog item is handmade to order in my Oxford studio. I aim to get your unique gear from my workbench to your doorstep as quickly as possible.

1. Crafting & Dispatch

  • Handmade for you: Every item is made to order. I typically craft and dispatch your items within 1–4 working days.
  • Order Tracking: You will receive a tracking link via email once your order is dispatched.

2. UK Delivery (Mainland)

  • Standard Tracked (1-2 Working Days): £3.95
  • Heavy/Large Items: £6.25
  • FREE UK Shipping: On all orders over £55.00.

3. International Delivery

We ship our handcrafted gear worldwide. Free International Standard Delivery is available when you reach the regional thresholds listed below.

North America (USA & Canada)

  • Standard Tracked: £14.50 | FedEx Priority: £32.50
  • FREE Standard Shipping: On orders over £120.00

Europe (EU — 27 Countries)

  • Standard Tracked: £9.95 | FedEx Priority: £26.50
  • FREE Standard Shipping: On orders over £95.00

Europe (Non-EU)

  • Standard Tracked: £14.50 | FedEx Priority: £32.50
  • FREE Standard Shipping: On orders over £120.00

Australia & New Zealand

  • Standard Tracked: £16.5o | FedEx Priority: £38.50
  • FREE Standard Shipping: On orders over £135.00

East Asia (Japan & Singapore)

  • Standard Tracked: £16.50 | FedEx Priority: £39.50
  • FREE Standard Shipping: On orders over £135.00

4. 2026 Customs, Duties & Taxes

  • Customer Responsibility: All international orders are shipped from the UK. Any local VAT, customs duties, or handling fees are the sole responsibility of the customer upon delivery.

  • EU Orders: Under 2026 EU rules, all imports are subject to customs duties and a flat handling fee (typically €3), regardless of value. We use the IOSS system where possible to collect VAT at checkout, but additional local duties may still apply.

5. Sustainable Packaging

Your items are protected by a branded kraft pouch and shipped in Compostable Mailers. These plant-based, Seedling-certified bags are weather-resistant, fully opaque, and naturally compost within 3–6 months. Each mailer features dual adhesive strips to encourage reuse before it enters the circular economy.