Shipping policy

Every Green Dog piece is handmade to order in my Oxford studio. I aim to get your order from my workbench to your doorstep as quickly as possible.

Crafting & Dispatch

Please allow 2–6 working days for your piece to be crafted before dispatch. Certain preset and batch-made pieces (Sheep Shed, Cotton Mill) may dispatch sooner — typically 1–2 working days.

You will receive a tracking link by email as soon as your order ships.

Everything ships with Royal Mail. The delivery times below are Royal Mail's published aims, not guarantees — once a parcel leaves my studio it is in their hands.

What the postage covers

I charge what Royal Mail charges me for the weight and the destination, plus £1.50 for packaging and labels, rounded to a sensible figure. I don't make money on postage and I try not to lose it either. Where a country genuinely costs more to reach — Romania, New Zealand, Singapore — it is priced on its own rather than hidden in a regional average that everyone else subsidises. Above each threshold I cover the postage myself.

United Kingdom

Royal Mail Tracked — £3.95 — 1–2 working days after dispatch
Heavy / Large Items — £6.25 — 1–2 working days after dispatch
Free UK mainland tracked shipping on all orders over £55

Northern Ireland

Royal Mail Tracked — £4.95 (up to 1kg)
Heavy / Large Items — £7.95 (1kg and over)
Priority Tracked — £15.00
Free shipping on orders over £65

Channel Islands & Isle of Man

Royal Mail Tracked — £5.95
Free shipping on orders over £65

European Union

Delivery aim 3–5 working days after dispatch.

Royal Mail Tracked — EU — €15.95
Free EU shipping — orders €115 and over

Duties & taxes, paid at checkout. For Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Spain and Sweden, import VAT and the EU's flat €3 customs duty are calculated and added at checkout as their own line. I pay them before your parcel arrives, so there is nothing to pay on delivery and no carrier handling fee. If anyone asks you for a customs payment on one of these parcels, don't pay it: email me first.

Duties & taxes, paid on delivery. For Bulgaria, Croatia, Czechia, Greece, Hungary, Latvia, Lithuania, Poland and Slovenia, import VAT, the €3 duty and a carrier handling fee are collected from you on delivery, and together they often come to around a third of the order value. I do not collect them at checkout.

The €3 duty has applied to consumer parcels valued under €150 since 1 July 2026, under Council Regulation (EU) 2026/382. It applies regardless of where the goods were made, so British origin does not avoid it, and it is not refunded if you return the item.

A collar and a lead in the same parcel may count as two items rather than one, so €6 rather than €3.

Italy adds a national customs administration fee of €2 per consignment.

Romania

Royal Mail Tracked — Romania — €21.95
Free Romania shipping — orders €145 and over

Romania costs materially more to reach than the rest of the EU, which is why it is priced on its own. As well as the €3 EU flat duty, Romania applies a national handling charge of RON 25 on parcels under €150.

United States

Shipped via Royal Mail International Tracked. Delivery aim 5–7 working days after dispatch.

Royal Mail Tracked — USA — $23.95
Free shipping — orders $150 and over

Duties & taxes, paid at checkout. The United States withdrew duty-free de minimis treatment for all countries in 2025, so there is no longer a value below which a parcel arrives duty-free. US import duty is calculated and added at checkout as its own line, and I pay it before your parcel arrives, so there is nothing to pay on delivery. If anyone asks you for a customs payment on a US parcel, don't pay it: email me first.

Canada

Delivered by Canada Post. Delivery aim 7–14 working days after dispatch.

Royal Mail Tracked — Canada — CA$32
Free Canada shipping — orders CA$235 and over

Duties & taxes. Canada charges GST at 5% on import, or HST up to 15% depending on your province, and the carrier adds a handling fee of about CA$10. Both are collected from you on delivery.

Europe (Non-EU) — Iceland, Liechtenstein, Norway, Switzerland

Royal Mail Tracked — £16.95 — delivery aim 3–5 working days
Free shipping — orders £120 and over

Europe — Extended

Andorra, Albania, Åland, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Kosovo, Montenegro, North Macedonia, San Marino, Serbia, Vatican City.

Royal Mail Tracked — £18.95 — delivery aim 5–7 working days
Free shipping — orders £135 and over

Australia

Royal Mail Tracked — Australia — A$36 — delivery aim 5–7 working days
Free Australia shipping — orders A$270 and over

New Zealand

Royal Mail Tracked — New Zealand — NZ$44 — delivery aim 5–7 working days
Free New Zealand shipping — orders NZ$325 and over

Japan

Royal Mail Tracked — Japan — ¥3,950 — delivery aim 5–7 working days
Free Japan shipping — orders ¥30,000 and over

Singapore

Royal Mail Tracked — Singapore — S$38 — delivery aim 5–7 working days
Free Singapore shipping — orders S$245 and over

Rest of World

Armenia, Belarus, Georgia, Guadeloupe, Hong Kong, Israel, Malaysia, Mayotte, Réunion, South Korea, Türkiye, United Arab Emirates.

Royal Mail Tracked — Worldwide — £24.95 — delivery aim 5–7 working days
Free worldwide shipping — orders £175 and over

For Australia, New Zealand, Japan, Singapore, Europe (Non-EU), Europe — Extended and Rest of World, your own country charges its import duty, VAT or GST and the carrier may add a handling fee. They are collected from you on delivery.

Türkiye introduced new customs rules for leather goods in October 2025 requiring full detailed declarations, which can add both delay and cost at the border.

No Hidden Fees

Nothing on this site quietly bundles duties into the price. Where I collect import VAT and duty at checkout, they appear as their own line before you pay. Everywhere else, what your country charges to let it in is theirs, collected on delivery, and I have set it out above for every destination I ship to so it isn't a surprise on your doorstep.

Countries I No Longer Ship To

Monaco, Svalbard & Jan Mayen, Ukraine and Moldova. Royal Mail either offers no tracked service to these destinations or has not updated its guidance in over a year, and I won't take money for a made-to-order piece I can't see safely delivered.

Returning an International Order

Import duties and handling fees collected from you on delivery are not refundable by me, because your country collected them, not Green Dog. Where I added duty at checkout, it was paid on to customs before your parcel arrived; the EU's €3 flat duty is expressly non-refundable, and I will pass on anything customs refunds to me. If a parcel is refused on delivery or returned unclaimed, the outbound cost, the return carriage and any charges already incurred are deducted from the refund. Your cancellation and faulty-goods rights are unaffected and are set out in the refund policy.

Sustainable Packaging

Your order ships in plant-based, Seedling-certified compostable mailers that are weather-resistant and naturally compost within 3–6 months. No plastic, no guilt.